Because Your Brand Deserves Real Care
At Black Bear Fulfillment, we understand your 3PL partner is a reflection of your brand. That’s why we take a genuinely personal approach, treating your business as if it were our own. From hands-on support that will feel like an extension of your team, to proactive problem-solving, we go above and beyond to ensure your customers feel the same care and attention that you put into your products.
Technology-Driven. Live portal, with full visibility and endless features to keep you in control.
Endless scalability. If you’re growing. we’re growing. Rest easy knowing that Black Bear scales with you effortlessly.
Seamless Integration. Modern integrations that just work. Connect to Shopify, Woocommerce, Amazon and hundreds more.
Technology-Driven. Live portal, with full visibility and endless features to keep you in control.
Endless scalability. If you’re growing. we’re growing. Rest easy knowing that Black Bear scales with you effortlessly.
Seamless Integration. Modern integrations that just work. Connect to Shopify, Woocommerce, Amazon and hundreds more.
Unmatched Support. No chatbots. Real humans. Personal, caring and proactive support.
Fast & Accurate. Industry leading speed and unmatched 99.97% + accuracy to delight your customers.
Strategic Location. Located in Melbourne’s logistics hub for unbeatable inbound and outbound shipping speed.
Unmatched Support. No chatbots. Real humans. Personal, caring and proactive support.
Fast & Accurate. Industry leading speed and unmatched 99.97% + accuracy to delight your customers.
Strategic Location. Located in Melbourne’s logistics hub for unbeatable inbound and outbound shipping speed.
Serious Brands, Serious Results
Brands that partner with Black Bear Fulfillment are brands that truly care about delivering the best experience to their customers, every time. Our fresh and personal approach to 3PL warehousing and Ecommerce Fulfillment comes from firsthand experience as eCommerce sellers – we’ve been in your shoes and know exactly what it takes to deliver the fulfillment partner you’ve always wanted.
Working with Black Bear is a dream. There are so many moving parts in my business and they are always there to support me with anything I need. Thank you for being great to work with. I couldn’t recommend their services more highly.
Bell & Bone are a long-standing client whom we have worked with for over 5 years. The growth from Bell & Bone has been nothing short of spectacular to see and we can’t wait to continue seamlessly scaling with Arianne and the team.
We’ve been working with Mack and his amazing team for over a year now, and honestly, we couldn’t be happier with our decision to partner with them. After checking out several 3PL providers in Australia, we chose Black Bear, and it’s been the best choice we could have made. From the start, Mack and the team have been incredibly knowledgeable, always responsive, and, most importantly, they genuinely care about us—not just as a client, but as a brand.
As a 3PL, Black Bear plays a crucial role as the first touchpoint for customers engaging with our brand, and we feel incredibly confident trusting them with such an important responsibility. It’s rare to find a team that not only delivers on promises but goes above and beyond with a true commitment to excellence. They’re not just a service provider, they’re a partner, and we truly appreciate how much they’ve contributed to our success. We’re excited to continue this partnership with Black Bear for years to come!
Black Bear Fulfilment Centre has been an outstanding partner for our operations. Their efficiency in pick and pack, accuracy in order handling, and consistently fast dispatch times have added significant value to our business. The team communicates with clarity and professionalism, ensuring smooth coordination at every stage. Their reliability has streamlined our logistics and strengthened our ability to deliver a positive customer experience. We highly recommend Black Bear Fulfilment Centre to any business seeking a professional and dependable fulfilment partner.
I have had such a great experience working with Black Bear. They manage everything seamlessly and bring a modern, forward-thinking approach to logistics. It’s clear they understand the fast pace of online business and what’s needed to keep things running smoothly.
Mack, the owner, is extremely hands-on and always happy to help, which makes a world of difference. You can tell he truly cares about his clients and their success. The combination of efficiency, reliability, and genuine support makes Black Bear stand out compared to others I have worked with.
Highly recommend if you’re looking for a warehouse partner who really gets Ecommerce and goes above and beyond!
Your Company, Powered by Precision
From onboarding and inbounding to storage and shipping, every step of our fulfillment process is built around giving you and your customers the best possible experience, all while retaining your brand identity.
At Black Bear Fulfillment, it’s all about you and your customers. We go beyond picking and packing by delivering scalable, connected solutions that ensure every order is handled with care. Backed by smart technology and powered by real people who treat your brand like their own, we make sure your customers get the best experience every time. With us, you can focus on growing your business while we go above and beyond for your customers.
The engine behind your operations.
Five Steps. Zero Stress.
We make fulfilment simple – from system integrations to seamless packing and delivery, it just works.
Use our Pricing Calculator to get a quick idea of costs based on your volume. For a detailed proposal, simply fill out our quote form. At Black Bear, we believe in getting to know you and your business, which is why we always schedule a call to dive into the details. From there, we create a fulfillment pricing proposal that’s custom-built for your brand and your needs. We’re not just your run of the mill pick and pack warehouse – we’re your trusted 3PL partner.
Getting started at Black Bear Fulfillment is simple and stress-free. Our team guides you through every step, from connecting your sales channels to setting up your inventory in our system. We handle the heavy lifting so you can start shipping faster, without the headaches. With seamless integrations and hands-on support, onboarding feels less like a process and more like a partnership, making it easy for you to hit the ground running.
Managing your stock with Black Bear is effortless. From the moment your products arrive at our fulfillment centre, we carefully check, receive, and store them with precision, so you always know exactly what’s on hand. Our smart WMS give you real-time visibility, while our team ensures every inbound delivery is processed quickly and accurately. With clear reporting and seamless organisation, you can trust that your inventory is always under control, leaving you free to focus on selling!
Speed matters these days when it comes to order fulfillment services, and this is another area where we shine. At Black Bear, every order is picked, packed, and dispatched to your specifications – fast! Our streamlined workflows and smart technologies mean your customers get their parcels quicker, without errors or delays. Whether it’s a single item or a high-volume campaign, we move with efficiency and accuracy, so your customers are never left waiting. Whether you require international shipping, or domestic shipping we’ve got you covered.
Returns don’t have to be a headache. At Black Bear, we make the returns management process simple, seamless, and stress-free for you and your customers. From detailed QC and inspections to fast restocking or exchanges, we handle every step with care and accuracy. Our clear systems keep you in the know, while our team ensures your customers enjoy a smooth, positive experience - even when sending something back. Further streamline your operations by utilizing Loop Returns, which integrates directly into our WMS for a fully touch-free returns experience.
Over 250 + Direct Integrations And API’s For Custom Builds
Shopify
Amazon
ebay
WooCommerce
Magento
Black Bear Fulfillment
Get An Idea Of The Costs
Use our helpful and innovative pricing calculator to get an idea of your pick and pack, storage, and shipping costs. Get in touch for a comprehensive and detail proposal – we’d love to hear from you!
Proudly Australian Owned And Operated
From Ecommerce roots to Australia’s highest rated Ecommerce Fulfillment Provider – and we’re only just getting started!
Ecommerce sellers, fed up with clunky 3PLs
Sales were booming, but our order fulfilment had issues. Our 3PLs didn’t seem to know what we, as Ecommerce sellers, wanted…
Moved our logistics operations in-house
While scary at the time, we moved our logistics in-house to self-manage. We were tired of not receiving the service that we expected. We leased a small warehouse, we put our systems in place, and we started to learn…
Black Bear Fulfillment is born
We got good at the fulfilment side of things. Our warehouse ran smoothly, and our systems were bullet-proof. We decided it was time to offer these services to other like-minded ecommerce companies. We moved out of our small warehouse, and took a larger one on…
First 25 clients onboarded
No advertising. Just organic growth, and word of mouth. Our service was working, and we were having a blast growing Black Bear. Even though we had just moved, we were filling quickly. We took on a third, larger warehouse with a 5-year plan to fill it…
50 client’s milestone
In just two short years we were servicing 50 clients and volume was growing immensely. Ecommerce was booming, and the landscape was ever-changing. Lessons were being learnt, and skills were being developed. This was intensely exciting times…
Warehouse nearing capacity
Our warehouse filled much quicker than anticipated, so we hunkered down and continued to optimize our processes. We worked on creating efficiencies and offering even better services to our clients. We had really found our groove, and our place in the industry was set in stone…
Our warehouse was bursting at the seams
Servicing over 100 clients at the time, it was time to make a bold move into a facility considerably larger than our current one. This was a huge task, but over the course of 3 months, and non-stop work, we had successfully moved our entire operation into our new Derrimut facility. Amazingly, we achieved this feat without a single day of downtime for any of our clients…
Servicing over 125 clients
Fulfilling over 140,000 orders per month, Black Bear is in it’s most exciting phase. We are moving into automation – we have a packing machine that can create right-size cartons on demand for any order shape or size and are currently exploring picking automation, with plans to implement in 2026. Black Bear is fully invested in the future of technology, and has only one goal: provide the most customer-focused, personable, fast, and accurate order fulfillment the world has ever seen…
Second warehouse opens in Truganina
Demand kept growing, and so did our clients. To support that growth, we opened our second warehouse in Truganina, expanding our capacity and strengthening our operations. With two facilities now running, we’re able to service more brands, move orders faster, and continue scaling alongside our clients. The goal remains the same: deliver reliable, accurate, and scalable ecommerce fulfilment while maintaining the hands-on service Black Bear is known for.
Proudly awarded Australia's best 3PL service by industry experts!
Trusted by Brands You Know
We don’t just talk the talk, we back it up every single day. Real businesses choose Black Bear because we deliver on our promises: reliable fulfillment, a fresh and personal approach to support, and a team that truly cares. See for yourself why brands love partnering with us.
Black Bear Fulfillment and the team are a breath of fresh air!!! Our company grew rapidly very quickly and we struggled to find a fulfillment company that understood our company, specific needs and weren't stuck operating in the 90's! Since our very first dealing with Mack and his team, the fulfillment of our orders has been an absolute breeze and 5 star. We now have time to concentrate on growing our business further and are so happy that Black Bear Fulfillment is an integral part of our business.
Beach Soul
In our search for a local fulfillment centre in Australia we made the decision in working together with Black Bear and did not regret it at all! Not only did they support us in every way possible to integrate our systems but they are doing a great job in fulfilling all our orders in a fast and correct way on daily basis. Mack and his team are always there to support us. We're literally working together from the other side of the world (Belgium) but nevertheless are confident that Black Bear is the right local partner for us. Fully recommend Black Bear.
Jellis Van Mierlo
Super positive experience so far working with Black Bear. Have used other 3PL facilities in the past with mixed outcomes, but can confirm these guys are pro's. Extremely transparent and organised with efficient and suitable systems. Onboarding and ongoing assistance is excellent. Responsive, local team and friendly customer service happy to help when needed. Mack and the team are very switched on, can recommend highly for professional fulfilment services, not just another 3PL cowboy setup. One less thing to think about when the fulfillment and dispatch side is seamless. Thanks
Jonny Martin
Black Bear Fulfillment has been a godsend for my business in Australia. It was super easy to get started and there have been very few hiccups so far. Everything goes out super fast and their service is superb! I can't say the same for fulfillment centers in the US. Mack is great to work with and I'd recommend Black Bear to anyone who needs a fulfillment center in Australia.
Christian Sculthorp
We are very happy with Black Bear! Mack, the owner, made it super easy to get on board, even though we have never even been to Australia. And their service is 10/10, we have experience with several warehouses, and I can honestly say this one is by far the best one I have ever worked with. I highly recommend them.
Gabriela Reiter
We have been working with Black Bear for a month now and could not be happier with how things are going! Mack and the team at Black Bear have been an absolute dream to work with. They are reliable, efficient and attentive and I couldn't recommend them highly enough.
Jasmine Nguyen
UPDATE - 2 years later and we are just as happy with the service from Mack and the team at Blackbear!
Fantastic service. Mack and his team are quick and efficient at shipping our products. The systems they use are easy to understand and leave zero room for errors. Very happy with Black Bear Fullfilment services.
Jesse Bentley
Mack, Brit and the team are amazing! Hard working to the extreme and go above and beyond to make sure our orders are sent out on time. Very professional but still a lovely family feel!
Kyle Behrend
Mack and his team have been fantastic to deal with. Customer service response time is super impressive and orders are shipped quickly. Looking forward to working with them for many years to come.
Tomas Stanford
Check Out Our Instagram For Behind The Scenes
While we’re not marketing gurus, we love to share videos and photos on our Instagram to give everybody a sneak peek into what goes on behind the scenes in our fulfillment centre. Familiarize yourself with our warehouse storage solutions, processes, ecommerce logistics, and the wonderful people that make it all happen.
FAQs
We specialise in eCommerce fulfilment for both local and overseas sellers looking to grow in the Australian market. By offering streamlined order fulfillment services and easy-to-use tech, we take the stress out of logistics so you can focus on your customers. With years of hands-on experience, we know what it takes to make your business run smoothly.
Unlike many third party logistics companies, we bring the perspective of being former eCommerce sellers ourselves. Our team provides reliable pick and pack services with accuracy guaranteed, plus we back it up with personal support whenever you need it.
Yes, absolutely. Our warehousing 3PL services ensure your stock is securely stored, managed and ready to move as soon as orders come in. With a cloud-based dashboard, you’ll have 24/7 access to your inventory data for full visibility. We aim to keep things simple and accurate, helping you scale your business without any stress.
Ready To Get Started? We Are!
Got a question or ready to get started? Let’s chat. Our team’s here to help you find the perfect fulfillment solution for your business. The sooner you join our fulfillment centre network, the sooner you can grow with confidence.
500+ Orders Per Month
Apparel & Clothing
Supplements & Vitamins
Health & Wellness
Home & lifestyle
Jewellery & Accessories
Pet Products
Toys & Hobbies
Electronics
Subscription Models
Global retailers